Privacy Policy

1. Introduction

Billabong Garden Furniture (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.billabongfurniture.com.au/ (the “Website”), contact us by phone or email, or purchase our Australian-made commercial picnic tables and related products.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

2. Information We Collect

We collect the following types of information:

a) Personal Information Provided by You

• Name
• Email address
• Phone number
• Delivery address (street, suburb, state, postcode)
• Billing information (for credit card payments, processed via secure third-party gateways)
• Any other details you provide when contacting us (e.g., enquiry details, custom order specifications)

b) Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the Website
• Cookies and similar tracking technologies (see Section 7)

c) Information from Third Parties

• Delivery partners (e.g., address confirmation)
• Payment processors (e.g., transaction confirmation only – no full card details stored)

3. How We Use Your Information

We use your personal information for the following purposes:

We do not use your information for marketing without your explicit consent.

4. Disclosure of Your Information

We may share your personal information with trusted third parties only when necessary:

We never sell your personal information.

5. Data Storage and Security

• Your data is stored securely on servers located in Australia.
• We use industry-standard encryption (SSL/TLS) for data in transit.
• Payment card data is never stored on our servers — it is processed directly by PCI DSS-compliant payment providers.
• Access to personal data is restricted to authorised personnel only.
• We retain your information only as long as necessary for the purposes outlined, or as required by law (e.g., 7 years for tax records).

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

1. Access your personal information
2. Correct inaccurate or outdated information
3. Request deletion of your data (subject to legal retention requirements)
4. Object to or restrict certain uses of your data
5. Withdraw consent (where processing is consent-based)
6. Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any right, contact us at david@billabongfurniture.com.au or 0438 664 916.

We will respond within 30 days.

7. Cookies and Tracking

Our Website uses cookies to:

• Remember your preferences
• Analyse Website traffic (via Google Analytics – anonymised IP)
• Ensure security

You can manage cookies through your browser settings. Disabling cookies may affect Website functionality.

We do not use cookies for targeted advertising.

8. Children’s Privacy

Our Website and products are not intended for children under 16. We do not knowingly collect data from children.

9. Links to Third-Party Websites

Our Website may contain links to external sites (e.g., Facebook, Google). We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date”. Continued use of the Website after changes constitutes acceptance.

11. Contact Us

For any privacy concerns:

Billabong Garden Furniture
Email: david@billabongfurniture.com.au
Phone: 0438 664 916
Postal: [Business address available on request]

You may also contact the Office of the Australian Information Commissioner:
Website: https://www.oaic.gov.au/
Phone: 1300 363 992

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This Privacy Policy applies only to information collected via https://www.billabongfurniture.com.au/ and related communications.